Operations Assistant at Port Charlottetown

Job Description

What You’ll Do

• Shadow and support the Terminal Operations Manager in the daily setup of the Cruise Terminal, learning operational best practices and decision-making processes.

• Work closely with both internal departments and external partners to understand real-time port operations and stakeholder communication.

• Participate in team discussions and provide feedback on improving port services and visitor experience.

• Learn how to apply and maintain world-class operational standards during cruise ship calls.

• Collaborate with different departments to enhance the guest experience for cruise passengers.

• Assist in collecting and analyzing information from cruise lines and other ports to support strategic planning.

• Help design and implement an organized file management system for the busy cruise season.

• Perform a variety of tasks across departments to support a successful and efficient cruise operation.

Qualifications

What We’re Looking For

• Proficiency in English; bilingualism is an asset.

• Strong interpersonal, communication, and customer service skills.

• A willingness to learn, contribute, and receive mentorship.

• Organizational and time management skills; comfort with multitasking.

• Ability to work independently and as part of a supportive team.

• Willingness to work outdoors and perform physical tasks (standing, lifting, bending, etc.).

• Availability to work weekends and evenings, especially on cruise days.

• Basic computer and file management skills.

Skills & Knowledge You’ll Gain

• Mentorship from the Terminal Operations Manager, with regular feedback and coaching.

• Time management and prioritization in a dynamic, fast-paced setting.

• An introduction to maritime security procedures and compliance.

• Teamwork and effective communication in a professional environment.

• Exposure to port logistics and operations for both cruise and commercial vessels.

• Guest experience and customer service strategies.

• Retail and facility management basics.

• Operational troubleshooting and critical thinking skills.