Holland College |

IT/Telecom Project Coordinator at Starport Managed Services

Date Posted: April 24, 2024
Application Deadline: May 02, 2024
Job Type: Seasonal / Contract
Job Category:

  • Business, Accounting and Marketing
  • Information Technology (IT) and Data Analytics
Job Start Date: Immediately
Job Location: On-site Position (Charlottetown or Summerside, PEI, Canada)
Positions Available: 1
Salary: $20.00/hr to $22.50/hr
Hours Per Week: 40

Job Description

Job Summary
We are looking for a service-oriented IT/Telecom Project Coordinator to provide remote client support while striving to achieve and surpass our service level commitments. Daily responsibilities will include managing a variety of projects within the IT/Telecom space, including new circuits, cross connects, traditional phone services, advanced cloud voice projects, network location moves, SD-WAN deployments, modifications and cancellations. Work will be conducted from our 135 Kent Street, Charlottetown office or 250 Water Street Summerside office.

Project Coordinators must be both proactive and responsive, excelling at internal and customer-facing communications. Career growth allows for advanced project management skill development while mentoring alongside senior team members.

Responsibilities

  • Provide project coordination for client IT/Telecom projects:
    o Manage end-to-end delivery of services, ensuring time-sensitive deadlines are met
    o Communicate task/workflow statuses to management, partners and customers, setting accurate expectations
    o Collaborate with vendors to coordinate deliverables, schedule tests, manage troubleshooting and validate
    billing details
    o Maintain accurate records in internal database systems related to services, systems and vendors/suppliers
    o Contribute to vendor/supplier service reviews and act as a level 1 escalation contact for delayed or missed
    deliverables
    o Resolving customer issues escalated for management attention and communicating resolutions
    directly to customers/partners
    o Create and maintain project work schedules, tracking customer/partner requirements and translating
    requests into deliverables
    o Oversee day-to-day project tasks from the close of the sale through hand-off to Customer Support
    o Demonstrate proficiency in service delivery by managing multiple concurrent projects
    o Coordinate cross-functional interactions to support project implementations
    o Prioritize requirements, manage resources effectively and maintain a customer/partner focused
    approach
    o Develop a comprehensive understanding of IT/Telecom products and service offerings
  • Working closely with senior team members to ensure best practices and proactive planning for client environments,
    balanced with timely responsiveness to mission-critical emergencies.
  • Maintain client project documentation and enter daily time records
  • Schedule – Mon-Fri, 8:45am-5:15pm

Qualifications

Requirements

  • Good communication, organizational and time-management skills
  • Strong client service skills, confidence and good judgement
  • Strong troubleshooting and multi-tasking skills in a fast-paced team environment
  • Working knowledge of spreadsheets, ticket systems (CRM) and project management tools
  • Strong proficiency in English – both spoken and written
  • High School Diploma and at least one of the following:
    o Degree or Diploma in Information Technology, Computer Science, Business Administration or equivalent
    o PMP certification
    o IT/Telecom project management experience in a professional environment
  • All Starport candidates/employees must pass a security background check (to be completed annually)

Other

Company Profile
Founded in 2006, with headquarters in Toronto, Starport is a leading Managed IT Service Provider (MSP) in Canada. Our growing team of more than 50 professionals provides end user support, network/server administration, cloud hosting and cyber security services to more than 500 small and medium-sized businesses in major Canadian cities and across North America. Our management team has actively developed a strong reputation with a wide range of industries, expanding services to include a security operations center, data center facilities, a new Calgary team in the emerging Alberta market and a remote service desk team based out of Charlottetown and Summerside, Prince Edward Island. Each team member contributes to Starport’s success with a rich range of experience from diverse professional and technical backgrounds. As part of Evergreen Services Group, the largest MSP conglomerate in North America, we are uniquely positioned to drive cross-selling opportunities within the Evergreen community. We take pride in our work and share a passion for technology. Please visit www.starport.ca for further information.

 

**APPLICATION WILL BE REVIEWED ON A ROLLING BASIS; APPLY ASAP**


How to Apply

Submit your application by email to the company contact listed below.
Documents to be included:

Resume


Company Information

Company Name: Starport Managed Services

Address: 135 Kent Street

City/Town: Charlottetown

Postal/Zip Code: C1A 1N3

Province/State: PEI

Country: Canada

Website: www.starport.ca


Company Contact

Contact Person: Alan Bradley

Contact Person Job Title: Operations Manager

Telephone: 905-751-5222

Email: careers-pei@starport.ca.