Holland College |

Customer Experience and Promotions Manager at Infrared Fitness

Date Posted: February 12, 2024
Application Deadline: February 17, 2024
Job Type: Seasonal / Contract
Job Category:

  • Business, Accounting and Marketing
  • Health and Wellness
Job Start Date: March 04, 2024
Job End Date: March 01, 2025
Job Location: On-site Position (Charlottetown, PEI, Canada)
Positions Available: 1
Salary: $25 per hour
Hours Per Week: 35

Job Description

We are seeking an energetic, driven individual to join our local small business as Customer Experience and Promotions Manager. A key member of the Infrared Fitness team, this customer-facing position is responsible for greeting clients, maintaining member accounts, customer service, retail and promotional efforts.

Job Duties:

  • Maintain booking software – member accounts, payments, class check-ins.
  • Oversee retail boutique sales, ordering and inventory.
  • Monitor email and phone inquiries ensuring prompt follow-up and resolution.
  • Provide information about classes, services and policies.
  • Conduct facility tours for prospective clients.
  • Manage social media accounts.
  • Assist with email newsletters and promotions.
  • Weekly and monthly revenue and attendance reporting.
  • Other duties/projects as assigned by management.



  • Previous customer service or front desk experience (minimum 2 years).
  • Ambitious, task-oriented and creative thinker.
  • Excellent communication and follow-up skills.
  • Experience multi-tasking and managing projects.
  • Proficient with Microsoft Word, Excel, Social Media and booking software.
  • Fitness industry experience and leading an active lifestyle are assets.


Employment Requirements:

  • Currently unemployed and a recent post-secondary graduate within the last five years.
  • Legally authorized to work in Canada (Canadian citizen or permanent resident)

How to Apply

Submit your application by email to the company contact listed below.
Documents to be included:

Cover LetterResume

Company Information

Company Name: Infrared Fitness

Address: 99 Pownal Street

City/Town: Charlottetown

Postal/Zip Code: C1A 3V6

Province/State: PEI

Country: Canada

Website: https://www.infraredfit.ca/

Company Contact

Contact Person: Jessica Gillis

Contact Person Job Title: Marketing & Operations

Telephone: 902.892.5504

Email: jessicapgillis@gmail.com