Date Posted: May 17, 2023
Application Deadline: November 26, 2023
Job Type: Full-Time / Permanent
Job Category:
- Business, Accounting and Marketing
Job Start Date: June 12, 2023
Job Location: Remote / Work-From-Home Position
Positions Available: 10
Salary: 45,000 CAD annually
Hours Per Week: 40
Job Description
In this role, responsibilities include but are not limited to:
- Effectively and efficiently manage each client interaction from first contact to resolution;
- Manage multiple inbound/outbound client support channels (i.e. phones, email, live chats, in-person);
- Become subject matter expert on Questrade products and services;
- Assist clients in monitoring and managing accounts, this may be in person or over the phone;
- Provide technical support to clients on Questrade's various trading software platforms;
- Resolve client problems in a professional manner, escalating issues as required;
- Keep current on Questrade's products, services, programs, policies and procedures;
- Participate in team meetings and workshops.
Qualifications
So are YOU our next Bilingual Client Services Specialist? You are if you:
- Have a Post-secondary degree/diploma in related field.
- Have 6 months-1 year related work experience.
- Have 1-2 years experience in Client Services.
- Are flexible to work rotating 8-hour shifts.
Your written and spoken English and French is impeccable, and your communication skills are highly polished.
Other
What's in it for you as an employee of QFG?
- Health & wellbeing resources and programs
- Paid vacation, personal, and sick days for work-life balance
- Competitive compensation and benefits packages
- Hybrid and flexible work arrangements
- Career growth and development opportunities
- Opportunities to contribute to community causes
- Work with diverse team members in an inclusive and collaborative environment
- Additional kudos if you
- Have completed Canadian Securities Course (CSC)
- Some more information you might want to know...
Shifts are scheduled between 7:30 a.m. and 8:30 p.m. EST, Monday-Friday, including statutory holidays. We appreciate your flexibility.
**Hiring for this position will take place on a rolling basis; apply ASAP
**This is a remote position
How to Apply
Submit your application online at: https://can63.dayforcehcm.com/CandidatePortal/en-US/qfg/Posting/View/1841
Company Information
Company Name: Questrade Financial Group
Address: 5700 Yonge St., Suite 1900
City/Town: Toronto
Postal/Zip Code: M2M 4K2
Province/State: ON
Country: Canada
Website: https://www.questrade.com/home
Company Contact
Contact Person: Hetu Talati
Contact Person Job Title: Talent Acquisition Specialist
Telephone: (587) 767-0126
Email: htalati@questrade.com