Date Posted: May 17, 2023
Application Deadline: December 31, 2024
Job Type: Full-Time / Permanent
Job Category:

• Business, Accounting and Marketing

Job Start Date: June 12, 2023
Job Location: Remote / Work-From-Home Position
Salary: 45,000 CAD annually
Hours Per Week: 40

Job Description

In this role, responsibilities include but are not limited to:

• Effectively and efficiently manage each client interaction from first contact to resolution;
• Manage multiple inbound/outbound client support channels (i.e. phones, email, live chats, in-person);
• Become subject matter expert on Questrade products and services;
• Assist clients in monitoring and managing accounts, this may be in person or over the phone;
• Provide technical support to clients on Questrade's various trading software platforms;
• Resolve client problems in a professional manner, escalating issues as required;
• Keep current on Questrade's products, services, programs, policies and procedures;
• Participate in team meetings and workshops.

So are YOU our next Bilingual Client Services Specialist? You are if you:

• Have a Post-secondary degree/diploma in related field.
• Have 6 months-1 year related work experience.
• Have 1-2 years experience in Client Services.
• Are flexible to work rotating 8-hour shifts.

Your written and spoken English and French is impeccable, and your communication skills are highly polished.

What's in it for you as an employee of QFG?

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Hybrid and flexible work arrangements
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment
• Additional kudos if you
  • Have completed Canadian Securities Course (CSC)
  • Some more information you might want to know...

Shifts are scheduled between 7:30 a.m. and 8:30 p.m. EST, Monday-Friday, including statutory holidays. We appreciate your flexibility.

**Hiring for this position will take place on a rolling basis; apply ASAP
**This is a remote position

How to Apply

Submit your application online at: https://can63.dayforcehcm.com/CandidatePortal/en-US/qfg/Posting/View/1841

Company Information

Company Name: Questrade Financial Group

Address: 5700 Yonge St., Suite 1900

City/Town: Toronto

Postal/Zip Code: M2M 4K2

Province/State: ON

Country: Canada

Website: https://www.questrade.com/home

Company Contact

Contact Person: Hetu Talati

Contact Person Job Title: Talent Acquisition Specialist

Telephone: (587) 767-0126

Email: htalati@questrade.com