Holland College |

Bilingual Client Services Specialist (French/English) at Questrade Financial Group

Date Posted: May 17, 2023
Application Deadline: November 26, 2023
Job Type: Full-Time / Permanent
Job Category:

  • Business, Accounting and Marketing
Job Start Date: June 12, 2023
Job Location: Remote / Work-From-Home Position
Positions Available: 10
Salary: 45,000 CAD annually
Hours Per Week: 40

Job Description

In this role, responsibilities include but are not limited to:

  • Effectively and efficiently manage each client interaction from first contact to resolution;
  • Manage multiple inbound/outbound client support channels (i.e. phones, email, live chats, in-person);
  • Become subject matter expert on Questrade products and services;
  • Assist clients in monitoring and managing accounts, this may be in person or over the phone;
  • Provide technical support to clients on Questrade's various trading software platforms;
  • Resolve client problems in a professional manner, escalating issues as required;
  • Keep current on Questrade's products, services, programs, policies and procedures;
  • Participate in team meetings and workshops.


So are YOU our next Bilingual Client Services Specialist? You are if you:

  • Have a Post-secondary degree/diploma in related field.
  • Have 6 months-1 year related work experience.
  • Have 1-2 years experience in Client Services.
  • Are flexible to work rotating 8-hour shifts.
Your written and spoken English and French is impeccable, and your communication skills are highly polished.


What's in it for you as an employee of QFG?

  • Health & wellbeing resources and programs
  • Paid vacation, personal, and sick days for work-life balance
  • Competitive compensation and benefits packages
  • Hybrid and flexible work arrangements
  • Career growth and development opportunities
  • Opportunities to contribute to community causes
  • Work with diverse team members in an inclusive and collaborative environment
  • Additional kudos if you
    • Have completed Canadian Securities Course (CSC)
    • Some more information you might want to know...
Shifts are scheduled between 7:30 a.m. and 8:30 p.m. EST, Monday-Friday, including statutory holidays. We appreciate your flexibility.

**Hiring for this position will take place on a rolling basis; apply ASAP
**This is a remote position

How to Apply

Submit your application online at: https://can63.dayforcehcm.com/CandidatePortal/en-US/qfg/Posting/View/1841

Company Information

Company Name: Questrade Financial Group

Address: 5700 Yonge St., Suite 1900

City/Town: Toronto

Postal/Zip Code: M2M 4K2

Province/State: ON

Country: Canada

Website: https://www.questrade.com/home

Company Contact

Contact Person: Hetu Talati

Contact Person Job Title: Talent Acquisition Specialist

Telephone: (587) 767-0126

Email: htalati@questrade.com