Date Posted: December 15, 2023
Application Deadline: January 07, 2024
Job Type: Full-Time / Permanent
Job Category:

• Business, Accounting and Marketing

Job Start Date: January 15, 2024
Job Location: Remote / Work-From-Home Position
Positions Available: 10
Salary: 47,000 CAD annually
Hours Per Week: 40

Job Description

In this role, responsibilities include but are not limited to:

• Effectively and efficiently manage each client interaction from first contact to resolution;
• Manage multiple inbound/outbound client support channels (i.e. phones, email, live chats, in-person);
• Become subject matter expert on Questrade products and services;
• Assist clients in monitoring and managing accounts, this may be in person or over the phone;
• Provide technical support to clients on Questrade’s various trading software platforms;
• Resolve client problems in a professional manner, escalating issues as required;
• Keep current on Questrade’s products, services, programs, policies and procedures;
• Participate in team meetings and workshops.

Qualifications

• Have a post-secondary degree/diploma in related field
• Have 6 months-1 year of related work experience Have 1-2 years’ experience in Client Service
• Are flexible to work rotating 8-hour shifts
• Your written and spoken English and French is impeccable, and your communication skills are highly polished

Other

Shifts are scheduled between 7:30 a.m. and 8:30 p.m. EST, Monday-Friday, including statutory holidays. We appreciate your flexibility.

How to Apply

Submit your application online at: https://can232.dayforcehcm.com/CandidatePortal/en-US/qfg/Posting/View/1841

Company Information

Company Name: Questrade Financial Group

Address: 5700 Yonge St., Suite 1900

City/Town: Toronto

Postal/Zip Code: M2M 4K2

Province/State: Ontario

Country: Canada

Website: https://www.questrade.com/

Company Contact

Contact Person: Hetu Talati

Contact Person Job Title: Talent Acquisition Specialist

Telephone: (587) 767-0126

Email: htalati@questrade.com