Holland College Logo

Terms and Conditions

The “Hollpass Card” of Holland College (herein referred to as the “College card”) is governed by these terms and conditions and Holland College’s policies, procedures and regulations. Read the terms and conditions carefully as they constitute legal obligations between you and Holland College (the “College”). The use of the words “YOU" and "YOUR" denote the person named on the College card. By obtaining a College card, depositing funds into your College card accounts or by using College card services, you agree to and accept all of these terms and conditions. The terms and conditions are subject to change from time to time and without notice. Future changes will apply to all College cards in circulation and will supersede the previous terms and conditions in effect at the time you acquired your College card. Be sure to review the terms and conditions regularly.

1. Use and ownership

The College card and the photo are the property of Holland College. They are used by College faculties, services and staff to identify you as a Holland College student and provide with you access to various services. You must present your College card upon request by the College or its service providers. The College card is entrusted to you so you have access to the multitude of services available to you with the card. See using your card .

You are the only person entitled to use your card. The College card is non-transferable. You may not use your College card for any illegal, improper or unlawful purpose, for example, presenting your College card as evidence of being a student at the College while not registered as a student. Using another student’s College card, or altering, falsifying or selling a College card is prohibited and subject to sanctions, pursuant to the College’s regulations, policies and procedures (for example, Board Regulation 50-06-1 Student Discipline, and Operational Guideline 50-06-2 Code of Conduct for Learners), and may also be subject to civil or criminal proceedings.

You may use your College card as a debit card where accepted by College service providers, provided funds are available in your account. The College card functions under the principle of a declining balance where purchases made with the College card will be deducted from your College card account balance. The purchase of alcohol, cigarettes, or lottery tickets is prohibited. The College card does not provide credit. Cash-back transactions are not permitted. The College reserves the right to deduct any outstanding balance on your student account from any refund of College card funds you may receive


The College card has two types of accounts: a meal plan account and a Cane Cash flex account. If you purchase a meal plan (see Meal Plan section below), your meal plan funds are applied to the meal plan portion of your College card account. All other funds in your College card account (for transactions other than the purchase of a meal plan) are applied to the flex account portion of your College card account. You can view your online College card statement at any time by logging into your account .

You are responsible for use of the College Card, including debits made as a result of misuse of your College Card. If you have problems with anything you purchase using your College Card, you must first try to settle the problem directly with the service provider. In some circumstances, the College may be able to provide assistance in resolving disputed or declined transactions (see section 5 ).

2. Security

You are responsible for safeguarding your College card against loss or theft, for maintaining it in proper working condition and for keeping your online account password, or PIN, confidential. The College will never ask you to divulge any of your access information. If you suspect another person knows your PIN, or password, go to the Hollpass web site and change it immediately or call the help line at (902) 566-9611).

3. Lost or stolen College cards

If your College card is lost or stolen, you must immediately deactivate it. You can do this online, in person or by calling the College card office (902) 566-9611. An email or voice message does not constitute proper notification for lost or stolen cards. A replacement fee of $20 (taxes included) is charged for all replacement cards. Your account will be reactivated only after the replacement fee is paid, your student status has been verified and a new College card has been issued.

You are responsible for all transactions until your College card is reported lost or stolen. The College is not responsible for funds or services obtained using a lost or stolen card. You will not be responsible for unauthorized use from transactions occurring after you deactivate your College card. Once a replacement College card has been issued, your remaining cash balance will be transferred to your new College card. After a College card is deactivated, it can only be reactivated at the College card office with proof of identification, and only if a replacement card has not been issued. Once a new College card is issued, any previous College cards are permanently deactivated.

If your College Card is found and returned to the College, the College card office will contact you.

4. Expired College cards

All College cards expire on the expiry date printed on the card, or three years from the date of issue, whichever comes first. Expiry dates appear on the front of the College card. If you continue to attend Holland College beyond the expiry period, you must obtain a new card (no cost). Access too many of the services on campus is tied to your student status. If you are not registered as a student for a given period within the three years, some services may not be available to you.

To obtain a new card, you must go to the College card office. If you stop attending the College but return before your College card has expired, you will not need a new card. When you receive a replacement College card, you can have a new picture taken or keep the existing photo if it is less than three years old AND your appearance has not changed significantly.

5. Charge disputes

If you are not able to successfully resolve a purchase disagreement with a service provider and you wish to dispute the charge deducted from your College card account, you must notify the College card office in person within 30 calendar days of the date of the charge. You must provide the date, location, and amount of the transaction, along with any other information that may help staff resolve your claim. Disputing a charge does not necessarily guarantee that the disputed charge will be credited to your College card account Charge disputes are dealt with on a case-by case basis.

6. Currency

All College card account funds are in Canadian dollars. Cash deposits or certified cheques and money orders deposited in your card account at the College card office must be in Canadian funds. All deposits made from a debit or credit card outside Canada may not be equivalent to the exact amount deposited due to currency exchange rates.

7. Refusal to accept or honour a College card as payment

The College is not responsible for refusal by a College card service provider to accept or honour your College card for whatever reason, including:

  • Insufficient funds in your account at the time of the purchase;
  • Equipment normally used to process the transaction is not functioning;
  • Temporary suspension or cancellation of your account due to a violation of these terms and conditions; or
  • Card was reported lost or stolen.

8. Refunds

Subject to these terms and conditions, the College card office will provide a refund of your remaining balance within a two-week trial period on meal plans. Refunds on your College card account are subject to the restrictions applicable to the Meal Plan and flex accounts. Refunds are made in the name of the cardholder and cannot be made to anyone else. Refunds may be reduced by the amount of our Harmonized Sales Tax (15% HST), any other applicable taxes and any discount offered by a service provider through your account. A $25 administration fee will be deducted from the College card account balance prior to any refund being issued. The College reserves the right to deduct any outstanding balance on your student account from your refund. All refunds will be issued by cheque and mailed to the address provided on the refund form. Refund cheques are processed and mailed anywhere from 7 to 10 business days after refund forms are received.

Promotional account:

There may be circumstances where you are provided with a promotional account for purchases with your College card. Funds in promotional accounts are non-refundable and non-transferable and are subject to expiry as determined by the College card office.

9. Residual fund

9.1 Meal plan account

See section 14.2

9.2 Cane Cash Flex account

If your College card remains inactive for a period of one year following the College card expiry date, all funds remaining on your College card accounts will become property of the College and will no longer be available to you.

10. Confiscation of College cards

A College employee or any College card service provider may confiscate your College card if you use it fraudulently, without authorization or for improper purposes. Once a College card is confiscated, it will be sent to the College card office. A decision on sanctions will be made on a case-by-case basis. If your card is confiscated, you will be required to use another payment method to complete a transaction.

11. Offline transactions

If the College card transaction reader is operating in offline mode, a limited number of transactions may be accepted. In such cases, transactions will be processed on your College card account once the reader is back online. You are responsible for all transactions made while the transaction reader is offline. If the declining balance on your card goes into a negative balance, you must bring the balance to zero by reloading your College card before you can use the card again.

12. Collection and use of your personal information

Your personal information is collected by the College under the authority of the Holland College Act, 1969, in accordance with the College’s Privacy Policy, and is intended to be used to verify your identity, to operate your College card through payment card networks and for the purpose of providing the services associated with the College card, administering College programs and activities and carrying out other College services and functions. Without limiting the general interpretation of the previous sentence:

Your digital photograph will be printed on the face of your College card and will be stored in the College database. All photos used for the College card, including those submitted by you, are Holland College property and may be shared with College faculties, services, staff and College card service providers to identify you as a student at Holland College


Third parties will not be provided with information about you, your account or the purchases you make without your express consent, unless such disclosure of your personal information and photograph is required by law or to comply with a court order or legislation.

Questions regarding the collection and use of your personal information for the College Card should be addressed to the College card office. Questions of a general nature regarding the collection, use or disclosure of information by the College should be addressed to the College’s privacy coordinator. You may email the privacy coordinator, call the coordinator at 902-566-9594 or write the Holland College Privacy Office, 140 Weymouth Street, Charlottetown, PE C1A 4Z1.

13. Limitations on the College’s liability and indemnity

The College is not liable to you for any loss, inconvenience to you or to others or for any damages (including special, indirect or consequential) or expenses of any kind that may result from the use or misuse of the College card or if, for whatever reason, your College card is not accepted or you do not have sufficient funds in your account. You agree to indemnify, hold harmless and release Holland College from any and all claims for losses, damages, injury, fees, expenses, charges or debts made by any party against the College arising out of the use or misuse of the College card, including any meal plan claims related to tax benefits and tax savings.

14. Meal plans

Meal Plans are semester plans valid from September 4 to December 14, 2018, or from January 7 to May 10, 2019. Meal plan service is not provided on weekends, during the December holiday period, March break, and any other dates where the College is closed. Meal plans are available only at specific food areas as designated from time to time by Holland College Ancillary Services. There are two meal plans available. Consult the Meal Plan webpage for information regarding the meal plans and the plan that best suits your needs.

14.1 Use of your College card

Once your meal plan payment has been confirmed, funds are available on your College card. The College card is the sole method of payment accepted for meals purchased under a meal plan. If you do not present your College card to pay for your purchase, you must use another form of payment. If you forget, lose or deactivate your College card, you will be required to use another payment method until you obtain a replacement College card from the College card office. A replacement fee of $20 applies. All meal purchases are final once the transaction is approved. If you did not use your College card to purchase a meal (including in the case of a lost or stolen card) and you use another payment method, the amount of the payment cannot applied to your meal plan.

14.2 Prince of Wales, Credit Union Cafe Meal plans are transferable. Due to a change in federal tax savings measures, meal plan balances CAN be carried over for another year and transferred into a taxable flex spending account.

The tax-exempt portion of your Prince of Wales, Credit Union Café meal plan may be transferred to your flex plan account upon the payment of the exempted taxes on the used portion of your meal plan and provided that the transfer complies with regulations from Canada Revenue Agency governing the tax savings program for meal plans at college’s/universities. You will be charged an administration fee of $25, and you must complete and submit a transfer form, in person, to the College Card office. If you officially withdraw from the College or you are expelled by the College AND you submit a refund request to the College card office along with proof of withdrawal (i.e., statement of studies) issued by the College office of the Registrar before 3 p.m. on May 10, 2019. All fall session meal plans expire December 14, 2018, and all other meal plans expire on May 10, 2019. Any unused balances for which a transfer form has not been received will be carried over to the next academic session or year.

Tourism and Culinary meal plans are unit based and not tax exempted, therefore all unused funds on your meal plan are non-transferable/non-refundable.

14.3 Tax savings (Prince of Wales, Credit Union Cafe meal plans only)

  1. You acknowledge that in order to retain any tax benefits from any applicable tax savings program related to your meal plan, you must purchase the full meal plan for the semester. If you do not purchase the full amount, you will be required to reimburse the previously exempted taxes. If a balance less than the minimum amount required at the time of expiry of your meal plan, you will be required to reimburse any previously exempted taxes. The College card office will deduct the taxes from any unused balance.
  2. Meal plans offer a base amount for tax-exempt meals, representing a savings of 15% (HST). For information on each plan, consult the Meal Plan webpage;
  3. Funds from your tax saving meal plan can be transferred to your flex account under the conditions described in 14.2;
  4. There is no guarantee that a given meal plan will fulfill your meal requirements for the session or academic year. You are responsible for budgeting for your daily food purchases and managing your personal account. Funds can be added to your meal plan at any time before it expires and these additional funds will continue to be tax exempt;
  5. You acknowledge that any flex account dollars (see section 14.4) used are not subject to tax savings and are not included in any applicable tax-free portion. Only meals purchased under your basic meal plan are tax exempt.

14.4 Cane Cash Flex account

Your flex account must be used to purchase items that cannot be purchased with a meal plan. If you do not have flex dollars in your flex account you must use another payment method. The list below contains examples of items (subject to change) that cannot be purchased with a meal plan:

  • Non-food purchases (books, clothing, printing services, etc.);
  • Pop or juices when purchased alone or with a confectionary item;
  • Candy, gum, chocolate, chips;
  • Granola products, snack mixtures;
  • Popsicles; pre-packaged ice cream, sherbet or frozen yogurt;
  • Canned goods, pre-packaged groceries.

You can find more information about flex accounts on the College card webpage.

These terms and conditions are governed by the laws of the Province of Prince Edward Island and where applicable in Canada.


Are meal plans refundable?

Meal plans purchased for the Prince of Wales, Credit Union Café may be eligible for a refund of any unused balance, less an administration fee of $25 and any taxes you are required to pay under the following circumstances:

  1. Tourism and Culinary meal plans are non-refundable/non-transferable
  2. If you officially withdraw from the College or you are required to leave by the College and submit a refund form in person to the Holl Pass Campus Card Office along with proof of withdrawal (statement of studies) issued by the admission’s office before the deadline of May 16th, 2018 at 3:00 p.m.; or
  3. If you submit a refund form in person to the Holl Pass Campus Card Office before the trial period deadlines of September 21, 2018 at 3:00 p.m. or January 25, 2019 at 3:00 p.m. (Prince of Wales Campus Meal Plans Only);

Is there a minimum threshold for the tax-exempt portion of my meal plan? (Prince of Wales, Credit Union Cafe meal plans only)

Yes. The Canada Revenue Agency requires that you spend at least $1000 per semester. If you do not meet the $1000 threshold, you are required to pay back the amount saved on tax. For example, if you only spend $800, you must pay back taxes on this used amount.

Additional Questions

If you have any additioanl questions about the College card or the services the card provides access to, please contact the College card office.