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ADDING FUNDS, CHECKING ACCOUNT BALANCES, REQUESTING REFUNDS


How do I add money to my card?

There are three ways to add funds to your Holl Pass: Online at any time, in person using a Self-Serve Machine (adds cash to your Flex account only) or by going to the Holl Pass office during office hours.

How much money should I put on my card?

This will vary from student to student. One of the conveniences of your Holl Pass is being able to easily check your account balance online and add funds when needed.

Am I the only one who can add funds to my account?

Other people can also add funds to your account using the Parent login option on the website. You will need to provide them with your student ID number. They will not be able to see your current balance or your transaction history.

How do I know how much money is on my Holl Pass?

You can check your balance:

Requesting Refunds:

To request a refund, you must login to your SAM account, click Holl Pass request forms, then click the Student Holl Pass refund/transfer form.

Flex Refunds: All funds in your Holl Pass Flex account will automatically be transferred from one academic year to the next. All Flex refunds are available at any time, (payable by cheque), and are subject to a $25 (tax included) administration fee, taken from the amount to be refunded. Refunds can take up to 3 weeks.

 Meal Plan Transfers/Refunds: Prince of Wales Campus - Credit Union Café Meal Plan remaining funds can be transferred to the holder's Flex account, carried over to another academic year or refunded, (payable by cheque), following payment of taxes on the applicable amount, (see Terms & Conditions 8 & 14.2 for further details), and payment of an administration fee of $25, taken from the amount in question. The Prince of Whales Campus no longer offers meal plans.
 
Tourism & Culinary Centre (TCC) Meal Plans remaining funds are non-transferable and non-refundable.