Date Posted: March 08, 2023
Application Deadline: March 24, 2023
Job Type: Full-Time / Permanent
Job Category:

• Business, Accounting and Marketing

Job Start Date: April 03, 2023
Job Location: Both In office and remote work options available (Charlottetown, PEI, Canada)
Positions Available: 4
Salary: $35,000
Hours Per Week: 37.5

Job Description

Your Team: The Client Relations department is committed to providing a 'customer first' culture at all levels. We are also committed to delivering the highest level of quality service to our Canadian client base while maintaining costs at a reasonable level. Our focus is putting the Interest of our clients first and building stronger relationships, which will foster customer loyalty. We also believe strongly in offering value added services that exceed expectations with all contacts.

Your Role: Working within a fast-paced environment, the Client Relationship Representative will be responsible for delivering exceptional customer service to both our internal / external customer base. The candidate must be able to build strong relationships and maximize customer loyalty by providing 'best in class' customer service. With the use of various applications, the candidate will be responsible for analyzing, researching and taking the initiative for resolving issues and problems in a proactive manner.

You Will Be Responsible For:

• Receiving all inbound calls and representing Invesco in a professional manner across all media types
• Establishing and building rapport with customers by engaging in conversations that educate them on Invesco products and services.
• Develop and offer business building ideas to enable our client base to become more efficient in the way they do business with Invesco
• Work closely with other departments and representatives to build and maintain existing business and relationships
• All administrative client service issues (i.e., rejected trades, problem resolution)
• Ensure all information requested by clients is forwarded on a timely basis
• Highly diligent in understanding customer requirements
• Meeting or exceeding departmental quality standards and job-related performance targets
• Demonstrating strong multi-tasking skills while still being accessible to our client base by performing the day-to-day operations

Qualifications

The Experience You Bring:

• Passion for delivering an exceptional client experience
• Strong desire to learn and grow in the investment management industry
• Thrive in a workplace culture that promotes diversity and teamwork
• Strong verbal and written communication skills
• Analytical and critical thinking skills to solve client problems
• Post-secondary education, strongly preferred

Other

What's in it for you? Our people are at the very core of our success and we strive to provide employees with a competitive total rewards package which includes:

• Hybrid working environment
• RRSP Contributions
• Health & Wellness Benefits
• Work flexibility Programs
• Parental Leave Benefits
• Study Support

How to Apply

Submit your application online at: https://invesco.wd1.myworkdayjobs.com/en-US/IVZ/job/Client-Relations-Representative--Hybrid-from-Toronto-or-Charlottetown-_R-578?locations=97a56ab3ad0b1018fdd9b9f2de0b0000

Company Information

Company Name: Invesco

Address: 119 Euston Street

City/Town: Charlottetown

Postal/Zip Code: C1A 1W3

Province/State: PEI

Country: Canada

Website: https://www.invesco.com/ca/en/home.html

Company Contact

Contact Person: Amanda Ling

Contact Person Job Title: Talent Acquistion Partner

Telephone: 902-556-1933

Email: amanda.ling@invesco.com